Frequently Asked Questions
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eClinics
eClinics is most convenient for patients who need timely access to specialists without waiting for insurance approvals, including those seeking second opinions or advisory consultations. It is ideal for the underinsured, uninsured, or anyone who wants a fast, expert opinion and is willing to pay for cash-pay services. It also serves patients who cannot easily travel to a clinic or need guidance from providers outside their local area.
eClinics by HealthOcta is a digital platform that enables licensed healthcare providers to offer virtual consultations directly to patients. It removes barriers like insurance restrictions, referrals, and long wait times, providing transparent, pay-per-consult access to medical expertise. Patients can use eClinics for general advice, second opinions, chronic condition management, and more, while providers gain flexible control over their practice and scheduling. This model expands access to quality care, especially for uninsured or cash-paying patients, and supports sustainable, patient-centered medicine.
- Enhancing preventive care capabilities: Enables primary care physicians to perform specialist-level screenings—starting with diabetic retinopathy—during routine visits, improving early disease detection.
- Reducing referrals and delays: Provides remote specialist review within the primary care setting, cutting down the need for separate specialist appointments and speeding up diagnosis and treatment.
- Lowering overall healthcare costs: Early identification and management of conditions help avoid expensive emergency care and advanced-stage treatments.
- Improving patient outcomes: Proactive screening and timely intervention lead to better management of chronic diseases and reduced complications.
- Increasing patient satisfaction and retention: Offering advanced, convenient screenings in familiar settings enhances the patient experience.
- Streamlining workflows: Integrates smoothly with existing clinical processes, minimizing disruption for providers and staff.
eClinics by HealthOcta is primarily designed for scheduled consultations, second opinions, and advisory consultations rather than urgent care or just-in-time medical needs. It is best suited for patients seeking expert guidance, follow-ups, or additional opinions on diagnoses and treatment plans. For urgent or emergent care, other services may be more appropriate, as eClinics focuses on planned, non-emergency interactions.
The eClinics by HealthOcta workflow is designed to be straightforward and patient-friendly. First, the patient completes an intake form, providing the reason for the consult along with any relevant case details, attachments, or images. The platform then presents a list of available providers along with their consultation fees. The patient selects a provider and pays the consultation fee directly through the platform. Once the payment is made, the provider is notified of the consultation request and offers three available time slots for the appointment. The patient chooses one of these times, and the consult is confirmed. On the scheduled day, the patient and provider engage in a synchronous video consultation, typically lasting 15–20 minutes. After the consult, the provider documents notes, which become available to the patient. Additionally, the patient and provider can exchange secure text messages via the platform for up to 72 hours following the consultation.
eClinics offers flexible scheduling, transparent pricing, and supports a pay-per-consult model without requiring insurance billing or complex administrative overhead. Doctors can open their eClinic at no cost, as long as they hold valid malpractice insurance and are licensed in the US state where they provide services.
US-licensed doctors may also offer second-option & advisory consultations to patients abroad. The platform provides all necessary tools, including video conferencing, scheduling, and payment processing, so doctors can set their own rates, define service scope, and receive bookings directly through their personal profile page.
Yes. eClinics is fully HIPAA-compliant with encrypted video, secure data storage, and strict access controls, ensuring patient privacy and meeting all healthcare compliance standards.
eClinics by HealthOcta differs from traditional telemedicine platforms in several key ways. Unlike standard telemedicine, which is often limited to primary care or urgent visits within a hospital or clinic system, eClinics allows licensed providers to establish independent virtual practices. Providers can set their own schedules, consultation fees, and scope of practice, reaching patients directly without relying on insurance, referrals, or physical office visits. For patients, this means faster access to specialists, the ability to seek second opinions, and transparent, cash-pay consultations. The platform also offers secure, structured workflows for both providers and patients, including documentation, messaging, and optional integration with medical records, providing a comprehensive, flexible, and patient-centered telehealth experience.
To set up your eClinic and start offering consultations, first join the HealthCare Network (HCN) by HealthOcta and express your interest in participating in eClinics. You will then create a detailed provider profile, including your licensure, credentials, biography, and areas of expertise. After completing your profile, sign the digital agreement and terms of service, and then you can configure and launch your eClinic to start accepting patient consultations.
Yes, as a provider on eClinics by HealthOcta, you have full control over your consultation fees and schedule. You can set the pricing for your services, define your availability, and manage your appointment slots to fit your personal and professional commitments. This flexibility allows you to practice on your own terms and reach patients without being constrained by traditional clinic or hospital schedules.
On eClinics by HealthOcta, providers can offer a variety of services depending on their licensure and specialty. Providers who are licensed in the patient’s jurisdiction can deliver primary care, specialty care, and other direct consultations. If a provider is not licensed in the patient’s jurisdiction, they may only provide second opinions or advisory guidance. The platform hosts independent doctors, nurse practitioners, pharmacists, and other licensed healthcare professionals, each offering their own services. eClinics by HealthOcta itself does not provide medical care but acts as a turnkey platform, enabling HIPAA-compliant telemedicine infrastructure, scheduling, and billing to facilitate the consultations.
Yes, you need to carry your own malpractice or professional liability insurance that covers telemedicine and virtual consultations. eClinics by HealthOcta provides the platform and infrastructure but does not provide medical services or assume liability for your clinical practice. You do not need a physical office to practice via eClinics, but you remain responsible for meeting all legal and regulatory requirements, so it is recommended to consult a lawyer regarding your coverage and compliance.
Patient information on eClinics by HealthOcta is secured and stored in full compliance with HIPAA regulations. All data, including consult notes, messaging, and video sessions, is encrypted both in transit and at rest. Access is strictly controlled, and only authorized providers involved in the consultation can view patient information. The platform maintains audit logs for all activities, ensuring accountability and transparency, and allows providers to securely download or integrate consult records with their own systems if needed.
On eClinics by HealthOcta, providers collect payment directly from patients for each consultation. The platform itself does not handle reimbursement from insurers or payers. Providers then pay eClinics a platform fee for using the HIPAA-compliant telemedicine infrastructure, scheduling, and support services. This model keeps billing simple, transparent, and entirely between the provider and the patient while allowing providers to manage their own fees and retain control over their income.
Yes, you can continue practicing at your existing clinic or hospital while offering consultations through eClinics by HealthOcta. The platform is designed to be flexible, allowing you to set your own schedule and consultation hours without interfering with your in-person practice. This enables you to expand your reach, provide care to patients who cannot visit your physical location, and generate additional revenue on your own terms.
eClinics by HealthOcta provides dedicated technical and platform support for all providers. This includes a customer support helpline, email assistance, and resources to troubleshoot common issues such as connectivity, video/audio problems, and platform navigation. For providers requiring additional support, premium or advanced support options are also available to ensure smooth operation of your eClinic and uninterrupted patient consultations.
eClinics by HealthOcta requires all providers to confirm that they are licensed and legally authorized to practice in their specialty, and to clearly indicate their licensing jurisdiction within their profile. Providers also sign a written agreement taking full responsibility for maintaining their licensure and complying with all applicable laws and regulations. While eClinics does not independently verify licensure, the platform ensures that providers acknowledge their legal obligations and assume responsibility for the care they deliver.
Patient privacy on eClinics by HealthOcta is protected through HIPAA-compliant security measures. All video consultations, messages, and shared documents are encrypted in transit and at rest. Access is restricted to authorized providers and staff involved in the consultation, and all activity is audit-logged to ensure accountability. After the consultation, patient records and notes remain secure and accessible only to the patient and authorized provider, maintaining confidentiality and privacy at all times.
Patients benefit from direct access to specialists and second opinions through eClinics by HealthOcta by receiving timely, expert guidance without the need for referrals or travel. They can consult with providers who have the relevant expertise, validate diagnoses, explore alternative treatment options, and get clarity on complex medical issues. This direct access empowers patients to make more informed healthcare decisions, ensures continuity of care, and improves overall patient confidence and satisfaction.
eClinics by HealthOcta allows providers to expand their reach by offering consultations to patients beyond their physical clinic or hospital. Providers can set their own schedules, define consultation fees, and offer services directly to patients anywhere in jurisdictions where they are licensed. This flexibility enables providers to attract new patients, offer second opinions or advisory consultations, and build a virtual practice alongside their existing in-person practice. By reducing geographic and logistical barriers, eClinics helps providers grow their practice, increase patient volume, and generate additional revenue on their own terms.
eClinics by HealthOcta improves access to care for underserved areas by connecting patients directly with licensed providers regardless of their geographic location. Patients who live in rural regions, areas with limited medical infrastructure, or who are uninsured or underinsured can access specialty consultations, second opinions, and advisory guidance without traveling long distances. By enabling secure, virtual access to expert care, eClinics reduces barriers, expands the reach of healthcare professionals, and helps ensure timely medical guidance for populations that might otherwise face delays or gaps in care.
Consultations on eClinics by HealthOcta are primarily synchronous, meaning they take place as live video interactions between the provider and patient. The platform does not support asynchronous, device-integrated diagnostics or consultations. However, secure messaging is available for follow-up questions and clarifications for up to 72 hours after the live consultation.
eClinics by HealthOcta does not require specialized devices for participation. Any consultation that requires device integration, such as clinical-grade imaging or diagnostics, is not suitable for eClinics. All consultations can be conducted using standard devices like a computer, tablet, or smartphone with internet access, camera, and microphone.
eClinics by HealthOcta automatically facilitates documentation of all consultations. Providers can create consult notes directly within the platform, which are then securely stored and made available to the patient. All activities are audit-logged to ensure accountability. Providers and patients can also download or securely share these notes with other healthcare systems or personal records, ensuring continuity of care and accurate record-keeping.
Yes, eClinics by HealthOcta allows patients to securely share imaging, lab results, and other relevant documents with providers as part of the consultation. This ensures that providers have access to comprehensive clinical information, enabling more informed assessments and recommendations. All uploads are encrypted and stored in a HIPAA-compliant manner, maintaining privacy and security.
Yes, eClinics by HealthOcta allows secure post-consult communication between providers and patients. After a consultation, both parties can exchange HIPAA-compliant messages via the platform for up to 72 hours. This enables patients to ask follow-up questions or clarify instructions, and providers to offer additional guidance, all within a secure, documented environment.
To find and book a consultation on eClinics by HealthOcta, patients first complete an intake form detailing their reason for the consult and any relevant attachments, images, or case information. The platform then presents a list of available providers along with their consultation fees. Patients select a provider and pay the consultation fee directly through the platform. The provider is notified and offers a set of available time slots. The patient chooses a time, the consult is confirmed, and on the scheduled day, the patient and provider engage in a synchronous video consultation. Post-consult, notes become available to the patient, and secure messaging is available for up to 72 hours to follow up or clarify any questions.
eClinics by HealthOcta hosts a wide range of specialties to meet diverse patient needs. Available providers include primary care physicians, specialists across fields such as cardiology, dermatology, pulmonology, endocrinology, and infectious disease, as well as nurse practitioners, pharmacists, and other licensed healthcare professionals. Providers can offer direct care where licensed or second opinions and advisory guidance when practicing across jurisdictions. This broad selection ensures patients can access the expertise they need quickly and conveniently.
Consultation costs on eClinics by HealthOcta vary depending on the provider and type of service. Patients pay the provider directly at the time of booking, typically through secure, cash-pay transactions facilitated by the platform. Providers then remit a platform fee to eClinics for using the HIPAA-compliant telemedicine infrastructure, scheduling, and support services. This model ensures transparent, simple billing without involving insurance or third-party reimbursement.
No, patients do not need insurance to use eClinics by HealthOcta. Consultations are typically cash-pay and billed directly through the platform. This allows patients who are uninsured, underinsured, or seeking care outside their insurance network to access licensed providers quickly and conveniently.
Yes, you can view and access providers outside your state or region on eClinics by HealthOcta. However, providers can only deliver direct care to patients in jurisdictions where they are licensed. Providers outside your state may still offer second opinions or advisory consultations. This allows patients to access a broader range of expertise while ensuring care remains compliant with licensing regulations.
Your personal health information on eClinics by HealthOcta is protected through full HIPAA compliance. All data, including video sessions, messaging, and consult notes, is encrypted both in transit and at rest. Access is strictly limited to authorized providers and staff involved in your care, and all platform activities are audit-logged to ensure accountability. The platform is designed to safeguard patient privacy while enabling secure communication with licensed healthcare professionals.
Yes, patients can request second opinions or follow-up consultations through eClinics by HealthOcta. Providers who are licensed in the patient’s jurisdiction can deliver direct care, while providers not licensed in that jurisdiction may offer advisory or second-opinion guidance. This enables patients to access expert advice, validate diagnoses, and get additional recommendations, all through a secure, HIPAA-compliant telemedicine platform.
VideoConsults
VideoConsults by HealthOcta is a secure, HIPAA-compliant platform that solves a critical bottleneck in healthcare: timely access to subspecialist expertise in settings where it typically doesn't exist. Designed for frontline environments like emergency rooms, urgent care clinics, assisted living facilities, ACOs, and rural hospitals, the platform integrates portable diagnostic tools with real-time remote collaboration. Local clinical staff—using devices that require minimal training—can capture images and vitals, which are immediately routed to offsite subspecialists for review.
The value is speed, precision, and reach. A patient presenting with a complex condition no longer has to be transferred just because the right expert isn't in the building. Instead, a cardiologist, neurologist, or ophthalmologist can weigh in from hundreds of miles away—often within minutes. That input helps frontline teams make faster, more accurate decisions, reducing delays and improving outcomes without burdening the facility with additional onsite staff.
VideoConsults extends the diagnostic and decision-making power of small or under-resourced settings by acting as the connective tissue between frontline care and a broader network of expertise. In a healthcare system strained by staffing shortages and logistical friction, it’s a practical way to scale high-quality care across geography, infrastructure, and time.
VideoConsults can be used by a wide range of healthcare facilities and providers. This includes hospitals, micro-hospitals, urgent care centers, specialty clinics, assisted living facilities (ALFs), skilled nursing facilities (SNFs), long-term care facilities (LTCs), federally qualified health centers (FQHCs), prison health systems, tribal health programs, and other organizations that need on-demand or on-call specialty expertise. Providers include both in-house specialists and external specialists who are vetted and credentialed, giving facilities flexible access to expert care across multiple specialties.
VideoConsults is designed specifically for provider-to-provider consults, connecting facilities such as hospitals, micro-hospitals, ALFs, SNFs, LTCs, FQHCs, and other care settings with vetted specialists to make timely, informed clinical decisions. This approach helps reduce unnecessary transfers, ensures access to specialty expertise, and supports efficient, high-quality care within the facility.
For patient-facing consults, eClinic by HealthOcta enables direct access to specialists. These consults are often cash-pay and are commonly used for second opinions or advisory purposes, providing patients with guidance while complementing the provider-to-provider model of VideoConsults.
Yes, VideoConsults can support urgent, emergent, and trauma-level coverage, but this applies specifically to tele-consults. The platform is designed to route requests efficiently to available specialists, ensuring timely responses for critical cases while enabling facilities to meet on-call and trauma coverage requirements without necessarily having full-time specialists on site.
For patient-facing consults, eClinic by HealthOcta enables direct access to specialists. These consults are often cash-pay and are commonly used for second opinions or advisory purposes, providing patients with guidance while complementing the provider-to-provider model of VideoConsults.
Yes, Federally Qualified Health Centers (FQHCs) can use VideoConsults to expand access to specialty care for underserved populations. The platform connects FQHC providers with vetted specialists for timely, provider-to-provider consults, helping manage complex cases locally and reducing the need for patients to travel to larger hospitals or specialty clinics. This improves access to care, supports better clinical outcomes, and enhances the FQHC’s ability to serve its community efficiently.
VideoConsults enables large hospitals to function as hubs, offering their specialist resources to regional hospitals, urgent care centers, and micro-hospitals in the surrounding area. Each facility holds a platform license, allowing consults to be routed to the most appropriate specialists across locations. This collaboration reduces unnecessary patient transfers, ensures timely access to specialty care, and elevates the overall quality of care delivered across the network.
VideoConsults improves collaboration by providing a structured, secure platform where providers, staff, and specialists can share patient information, diagnostics, and consult notes efficiently. The platform supports both synchronous and asynchronous workflows, enabling timely communication, coordinated decision-making, and shared accountability across facilities. This reduces miscommunication, ensures continuity of care, and allows specialists to provide guidance without disrupting the workflows of on-site staff.
In a traditional EMR consult request, specialists often receive limited information, such as a basic referral note, patient demographics, and occasionally lab or imaging results if they are correctly uploaded. The intake is typically unstructured, and important context can be missing, requiring follow-up calls or messages with the requesting provider. This can delay decision-making, increase unnecessary transfers, and reduce clinical efficiency.
In contrast, VideoConsults provides specialists with a structured, specialty-specific intake workflow that includes comprehensive patient history, current symptoms, prior treatments, integrated diagnostics, and clinical-grade device data where applicable, such as dermatology images, ophthalmology scans, or cardiology telemetry. Specialists also have access to patient vitals and other relevant bedside metrics. The platform’s workflow ensures consults are routed to the right specialist, either asynchronously or in real time.
By delivering richer, organized, and tailored information, VideoConsults enables faster, more accurate clinical decisions, reduces the need for follow-up clarifications, and improves patient outcomes compared to standard EMR-based consult requests.
VideoConsults can help you expand your specialty practice by giving you access to patients and hospitals beyond your immediate geography, without needing to open satellite clinics. The VideoConsults platform connects you with hospitals, ERs, urgent cares, and patients who lack access to your subspecialty, creating new referral streams. By Being associated with HealthOcta's platforms, you can generate additional revenue both from direct patient consults, such as second opinions or follow-ups through eClinics by HealthOcta and from professional-to-professional consults using VideoConsults when other physicians and institutions need your expertise.
eClinics by HealthOcta also improves practice efficiency by letting you manage routine visits or lower-acuity cases virtually, freeing up your in-person clinic for higher-value care. Over time, being listed on the HealthOcta platform builds your visibility and reputation nationally, positioning you as a go-to specialist while future-proofing your practice as healthcare shifts toward hybrid and tele-enabled models.
Yes. VideoConsults is fully HIPAA-compliant with encrypted video, secure data storage, and strict access controls, ensuring patient privacy and meeting all healthcare compliance standards.
You get reimbursed through our MSO model. As the consulting physician, you don’t have to worry about billing the hospital yourself. VideoConsults, through its MSO, bills the hospital on your behalf for the consult. Once the hospital pays, we pass your share directly to you.
Traditional telemedicine is built for direct patient-to-provider visits, usually for primary care or low-acuity issues. VideoConsults is designed for provider-to-provider specialty consults inside hospitals and urgent care settings. Instead of just a video call, our platform includes structured intake, diagnostic data, and integrated imaging so the specialist receives a complete clinical picture. This makes the consult more reliable, informed, and actionable than a phone call or consumer telehealth visit.
VideoConsults fits directly into the existing consult request process. When a frontline provider needs specialty input, they submit the request through our platform. The consult is routed to an available specialist, who reviews intake data, labs, and imaging, then (if a synchronous is needed) joins virtually. Notes and recommendations are documented in the platform and shared back to the hospital EMR. Billing is managed by our MSO, so hospital staff don’t have to change their workflows.
It depends on the hospital or client organization. Some hospitals require formal on-call arrangements to meet trauma-level certification standards, which means 24×7×365 coverage. Through VideoConsults, they can meet those specialty coverage requirements at a fraction of the cost of hiring full-time on-call physicians.
Other organizations use VideoConsults to supplement their existing coverage—whether that’s partial-day coverage, fill-the-gap coverage, or fully on-demand consults. We support all of these models. If you have an on-call contract with a hospital, consult requests are routed directly to you. In on-demand scenarios, requests are routed to the first available physician in the on-demand pool. The setup depends on how the hospital configures their subscription.
Yes, VideoConsults can absolutely be used as an internal fabric across your hospital system. This means one location can directly tap into the specialists at another location through the platform. For example, if a smaller facility doesn’t have neurology coverage, they can route a consult request to your neurologist sitting at a larger hospital within your own system.
The benefit of this model is that it allows you to maximize the use of your own specialists first before looking outside the network. It reduces unnecessary patient transfers, since smaller hospitals can access expertise remotely and only transfer patients when it’s truly needed. It also strengthens cohesion across your system by creating a unified specialty coverage network, where all hospitals operate on the same structured intake and diagnostic workflow. This improves efficiency and reduces costs, since you don’t have to maintain duplicate on-call contracts at every site while still ensuring reliable coverage across the system
Yes, VideoConsults allows your hospital system to route consults from one location to specialists at another location within the system. As a specialist, this means you can provide expertise across multiple hospitals without physically traveling, increasing the number of consults you handle. The platform gives you structured intake, diagnostics, and imaging from all sites, so you have a clear clinical picture for every case, making consults faster and more informed than a phone call. This approach lets you extend your specialty reach, help more patients, and increase your impact, all while maintaining your regular workflow and schedule.
VideoConsults reduces costs and increases revenue for hospitals by optimizing how specialty consults are delivered. By giving hospitals access to specialists remotely, they can avoid unnecessary patient transfers, which are expensive and time-consuming.
Hospitals also save on staffing costs because they don’t need to maintain full on-call coverage at every location—VideoConsults provides coverage on-demand or through on-call arrangements at a fraction of the cost.
At the same time, hospitals can increase revenue by reducing delays in specialty care, improving patient throughput, and retaining patients within their system instead of losing them to outside facilities. Structured intake, integrated diagnostics, and faster consults also improve clinical efficiency, which allows hospitals to handle more cases and bill appropriately for higher-acuity care.
Independent specialist groups benefit from VideoConsults by gaining access to a broader patient and hospital network without the overhead of setting up multiple clinic locations.
The platform allows them to provide consults virtually to hospitals, urgent care centers, and other healthcare facilities that need their expertise, creating new revenue streams from both direct patient consults (follow-ups) and provider-to-provider consults.
Structured intake, integrated diagnostics, and imaging give the group full clinical visibility for each consult, improving the quality and efficiency of care. Additionally, independent groups can manage their schedule flexibly, participating in on-demand or on-call coverage as preferred, which allows them to expand their practice, increase their caseload, and enhance their reputation across multiple hospitals and regions while minimizing administrative burdens.
No, using VideoConsults is designed to fit seamlessly into existing hospital workflows. Hospitals submit consult requests through the platform in the same way they would today, whether by paging a specialist or requesting a consult through their EMR. The platform standardizes intake, diagnostics, and imaging, so specialists receive all the relevant information without requiring additional steps from hospital staff. Billing is handled through our MSO, which means hospital staff don’t need to manage new invoicing or claims processes. Overall, the platform enhances consult efficiency and access without disrupting day-to-day operations.
VideoConsults reduces costs and avoids unnecessary patient transfers by allowing hospitals to access specialty expertise remotely. Instead of transferring a patient to another facility for a consult, hospitals can route the case to a specialist virtually, which saves on transportation and associated logistics costs. Beyond the immediate cost of transfer, keeping patients in-house also preserves downstream revenue from additional procedures, imaging, labs, and follow-up care that the hospital would otherwise lose if the patient were sent elsewhere. By reducing both direct transfer expenses and the lost revenue from downstream services, the platform helps hospitals maintain both operational efficiency and financial performance.
VideoConsults offers flexible pricing options to meet the needs of different hospitals. Hospitals can choose a no-subscription model, a subscription with discounted billing for on-demand consults, or a subscription combined with on-call coverage. Our MSO bills the hospital directly for the consults, while the hospital handles any payer billing themselves. Devices are leased based on the service lines or specialties the hospital subscribes to. The pricing is designed to be economical and scalable, delivering strong ROI for hospitals of all sizes while ensuring access to high-quality specialty care.
Yes, you absolutely can justify the ROI for your leadership team. You can see a detailed calculation using our ROI calculator at vc.healthocta.com/roi. More importantly, implementing VideoConsults delivers direct ROI by reducing unnecessary transfers and improving specialty coverage. It also produces indirect ROI through preserving downstream revenue from procedures, labs, and follow-up care, as well as strengthening community confidence and trust in your hospital system.
No, VideoConsults is not limited to ERs and hospital systems. The platform can benefit a wide range of healthcare entities, including urgent care centers, micro-hospitals, specialty clinics, assisted living facilities (ALFs), skilled nursing facilities (SNFs), long-term care facilities (LTCs), prison systems, tribal health programs, and other organizations that need access to on-demand or on-call specialty expertise. By providing structured intake, integrated diagnostics, and real-time consults, VideoConsults helps these organizations improve patient care, make faster clinical decisions, and reduce unnecessary transfers, while giving providers a seamless way to extend their specialty reach. You can see the full list of care settings we support at vc.healthocta.com/about-us.
Yes, VideoConsults allows hospitals to route consults internally within their own network. One location can easily request a consult from specialists at another site, ensuring that in-house expertise is maximized before seeking external providers. This reduces unnecessary patient transfers, improves efficiency, and allows specialists to provide timely, informed care across multiple locations using structured intake, diagnostics, and integrated imaging, all without disrupting workflow.
The response time for urgent or emergent consults depends on the contract and service level agreement your organization sets up. VideoConsults is designed to support flexible, multi-tiered workflows that can be tailored to your needs, ensuring prompt specialty coverage while optimizing costs and resource utilization.
VideoConsults can cover a broad range of specialties, including those needed for on-call and trauma-level requirements. Our platform supports sub-specialties such as cardiology, neurology, infectious disease, pulmonology, dermatology, ophthalmology, and more. Hospitals can use our vetted specialists or integrate their own in-house or affiliated providers. This allows hospitals to meet certification standards and ensure 24×7 coverage while leveraging both on-demand and on-call consult models.
VideoConsults ensures all tele-consults are secure, structured, and documented. Specialist providers are covered under their existing malpractice policy, which typically extends to tele-consults and provider-to-provider advice. VideoConsults ensures all consults are documented, secure, and compliant to support that coverage.
VideoConsults secures all patient data and consult records using industry-standard encryption both in transit and at rest. Access to the platform is controlled through secure logins and role-based permissions, ensuring that only authorized providers and hospital staff can view sensitive information. All consult documentation, diagnostic data, and imaging are stored within a HIPAA-compliant environment, providing audit trails and maintaining privacy while supporting seamless clinical workflows.
VideoConsults vets all specialists before they join the platform, verifying licensure, board certifications, and training. However, each hospital is responsible for credentialing the specialists before they can provide consults for that hospital. This ensures that hospitals maintain control over quality and compliance while still benefiting from the vetted pool of providers on the platform.
Yes, VideoConsults provides services to track consult outcomes and measure effectiveness. Hospitals can access analytics on consult data, including turnaround times, case volumes, specialty utilization, and clinical outcomes. This allows hospitals to monitor quality, identify areas for improvement, and demonstrate the value of the platform in enhancing patient care and operational efficiency.
Some specialties, such as ophthalmology, dermatology, and cardiology, require specialized clinical-grade smart devices to capture the necessary diagnostic data. HealthOcta has integrations with best-of-breed device manufacturers, and as part of a VideoConsults subscription, healthcare organizations can lease these devices directly through HealthOcta. Many other specialties do not require specialized devices; in those cases, simply subscribing to the service line and having credentialed specialists on the platform is sufficient to start providing consults.
Devices that you procure as part of your subscription come with an advanced replacement technical support contract. The VideoConsults platform itself includes access to a customer support helpline for general assistance. In addition, premium and advanced technical support options are available for organizations that need faster response times or more hands-on support.
HealthOcta has relationships with specialist groups that provide their services on the VideoConsults platform. In addition, hospitals are welcome to subscribe to a service line and have us set up the platform to route consults to specialists they already have on staff or to specialist groups with whom they have pre-existing relationships. This ensures flexibility while leveraging the platform’s workflow, structured intake, and integrated diagnostics.
VideoConsults provides flexible scheduling tools that allow hospitals to manage consults across multiple specialists and locations. The platform can be configured to match your hospital’s workflows, whether for on-demand coverage, scheduled consults, or multi-tiered on-call arrangements. Requests can be routed according to availability, specialty, and location, ensuring timely responses while optimizing specialist utilization. This centralized scheduling system helps hospitals coordinate coverage efficiently across their network without creating extra administrative burden.
Yes, VideoConsults is designed to scale across multiple hospitals, care facilities, and service lines. The platform can manage consults, specialists, and devices across locations, allowing centralized oversight while maintaining flexibility for each facility. This ensures consistent workflows, standardized intake, and efficient specialty coverage across an entire health system.
Yes, VideoConsults can integrate with your existing EMR or other hospital IT systems. Integration is part of our customization services and is billed separately. All consult notes are audit-logged within our system and can be downloaded by your staff, then easily added to the EHR to document the interaction.
Yes, VideoConsults allows hospitals to standardize consult intake forms across departments and service lines. The platform supports structured intake templates that can be customized for each specialty, ensuring that specialists receive consistent, complete, and relevant information for every consult. This standardization improves clinical efficiency, reduces errors, and helps maintain high-quality care across all locations and service lines.
Yes, VideoConsults is highly configurable and allows hospitals to set preferences for asynchronous or synchronous consults based on specialty, clinical urgency, or workflow needs. This flexibility ensures that each service line can operate in the most efficient and effective way for both providers and patients.
Yes, By leveraging the VideoConsults platform, a large hospital can function as a telemedicine hub, providing specialty consults to regional hospitals, urgent care centers, and micro-hospitals within its network. Each participating facility holds a platform license, allowing doctors across sites to collaborate seamlessly. This approach reduces unnecessary patient transfers, ensures timely access to specialty expertise, and elevates the overall quality of care across the system.
Yes, VideoConsults allows assisted living, skilled nursing, and long-term care facilities to access on-demand specialty care for their residents without requiring transfers to hospitals or clinics. The platform connects your staff with vetted specialists who can review structured intake, diagnostics, and imaging remotely, enabling timely clinical decisions. This reduces unnecessary transfers, minimizes disruption for residents, and helps your facility deliver higher-quality care efficiently.
Yes, VideoConsults can cover a wide range of specialties relevant to residents in LTCs, ALFs, and SNFs, including cardiology, dermatology, pulmonology, infectious disease, ophthalmology, neurology, and more. The platform gives your facility access to vetted specialists and can also integrate your own on-staff or affiliated providers, ensuring timely, high-quality consults across multiple areas of care.
Yes, VideoConsults helps reduce unnecessary hospital transfers by enabling specialists to assess residents remotely. With structured intake, integrated diagnostics, and real-time or asynchronous consults, your staff can get expert guidance on managing complex cases in-house. This approach maintains high-quality care, improves resident comfort, and lowers costs associated with transportation and hospital admissions.
Yes, VideoConsults allows consults to be conducted asynchronously when appropriate, enabling staff and providers at assisted living facilities (ALFs), skilled nursing facilities (SNFs), long-term care facilities (LTCs), and other care settings to manage their time more effectively. Specialists can review structured intake, diagnostics, and imaging at their convenience, providing guidance without requiring real-time coordination. This flexibility helps facilities deliver timely, high-quality care while optimizing staff and specialist workflows.
Yes, VideoConsults allows facilities, including ALFs, SNFs, LTCs, and other care settings, to route consults either to specialists within their own organization or to an external network of vetted specialists. This flexibility ensures that residents receive timely, appropriate care, whether the expertise is available in-house or needs to be accessed remotely, while maintaining high clinical quality and operational efficiency.
VideoConsults allows micro-hospitals to access specialty care without needing to hire full-time specialists for every service line. You can tap into local specialists in your city, leverage specialists at larger hospitals, or contract with specialist networks that are already integrated with VideoConsults. This ensures your micro-hospital can provide timely, high-quality specialty consults while minimizing staffing and overhead costs.
Yes, VideoConsults helps micro-hospitals reduce unnecessary patient transfers by providing remote access to specialists who can assess cases in real time or asynchronously. With structured intake, integrated diagnostics, and secure imaging, specialists can guide treatment locally, ensuring high-quality care while keeping patients in the micro-hospital whenever appropriate. This reduces transfer costs, improves patient experience, and preserves downstream revenue for the hospital.
VideoConsults integrates into micro-hospital workflows by supporting structured intake, diagnostics, and imaging, ensuring specialists receive all necessary information for timely consults. The platform can be configured to align with your staffing schedules and on-call coverage requirements, whether for full-time, on-demand, or multi-tiered consult arrangements. While integration with your EMR or other IT systems is available as a customization service, all consult notes are audit-logged and can be exported for documentation, helping maintain compliance without disrupting existing processes.
LuxeMed
For local prescribing, yes. We recruit licensed Mexican physicians to cover compliance. For U.S. or European guests, we also offer optional “home-country” doctor consults for reassurance. The hybrid model ensures compliance + guest trust.
Doctors are paid per consult at competitive telehealth rates. LuxeMed collects fees from resorts/guests, deducts an MSO fee, and pays doctors promptly.
Advice-only consultations are possible across borders. Prescriptions follow local regulations and are issued by local doctors present on the hybrid consult.
Mostly non-emergency issues: GI illness, rashes, respiratory infections, minor injuries, UTIs, headaches, sunburn, allergies, anxiety episodes. Roughly 80% of traveler health issues.
None. We triage out emergencies immediately to local ER/hospital.
LuxeMed provides telehealth malpractice coverage under its MSO structure. Doctors are also expected to maintain their own malpractice insurance as required by law.
Prescriptions are handled by locally licensed doctors. Guest’s home-country doctors can advise but not prescribe outside jurisdiction.
We operate with flexible on-demand scheduling. You can set availability, and consults are routed accordingly. Shifts may be coordinated in advance for high-volume resorts.
Consult volumes vary, but initial resorts are expected to generate 30–60 consults per month per property.
$10/room/month base subscription + per-consult fee at wholesale pricing. The resort bills the guest for the interaction.
Yes. Options: bundle into resort fee, position as an add-on service, or offer complimentary as part of luxury package.
New ancillary revenue stream (markup on consults), reduced liability, improved guest satisfaction, and strong differentiation vs. competitors.
Hiring a doctor can cost much higher/year plus benefits. LuxeMed provides 24/7 access for a fraction of that cost, and its scalable across all guests. In addition, LuxeMed enables to have the guests interact with a local doctor or a doctor from their home country
Typically within 5-10 minutes of app check-in, a local doctor is available. If requested, a home-country doctor (e.g. U.S.) can join the call for hybrid reassurance.
None. We explicitly state LuxeMed is for non-emergency consults only. Emergencies are redirected to 911/local ER.
A local licensed doctor is always on the call for compliance and prescription authority. If the guest prefers, a home-country doctor can join simultaneously, providing reassurance and familiarity.
Resorts reduce liability risk by offering guests immediate access to medical care, minimizing delays and improper handling of conditions. LuxeMed contracts also indemnify the resort.
English and Spanish are core. Additional languages can be added per resort guest mix (French, German, Mandarin, etc.).
Guests download the LuxeMed app (or use a resort app integration), complete intake, and are connected via secure video.
No. Only marketing material for guests and Wi-Fi availability. LuxeMed handles the platform and medical network.
CarePlus
CarePlus by HealthOcta is a preventative care platform designed to bring specialist-grade screenings into primary care settings. It integrates easy-to-use diagnostic tools with secure remote review by subspecialists—starting with retinal imaging for diabetic retinopathy. The goal is to detect serious conditions early, during routine visits, without requiring referrals or additional appointments. CarePlus enhances the capabilities of primary care physicians while improving access, reducing delays, and lowering overall care costs.
The Careplus screening process only administers an undilated eye exam. This is done because our screening workflow is setup to be convenient for the patients, is administered at your Primary providers office and enables retinal images to be captured without the uncomfortable experience of dilating eye drops. A nonmydriatic photo is a great screen without having to visit with an ophthalmologist who can then be referred if needed for further evauation.
Of course, A Dilated exam is the gold standard because Ophthalmologists can see further into periphery, do dynamic examination, and see in 3D to appreciate any retinal swelling. However, this may be best suited for those whose eye screenings are flagged for futher evaluation by an Ophthalmologist.
CarePlus delivers significant value to healthcare organizations by:
- Enhancing preventive care capabilities: Enables primary care physicians to perform specialist-level screenings—starting with diabetic retinopathy—during routine visits, improving early disease detection.
- Reducing referrals and delays: Provides remote specialist review within the primary care setting, cutting down the need for separate specialist appointments and speeding up diagnosis and treatment.
- Lowering overall healthcare costs: Early identification and management of conditions help avoid expensive emergency care and advanced-stage treatments.
- Improving patient outcomes: Proactive screening and timely intervention lead to better management of chronic diseases and reduced complications.
- Increasing patient satisfaction and retention: Offering advanced, convenient screenings in familiar settings enhances the patient experience.
- Streamlining workflows: Integrates smoothly with existing clinical processes, minimizing disruption for providers and staff.
Diabetic retinopathy is a diabetes complication that affects eyes. It's caused by damage to the blood vessels of the light-sensitive tissue at the back of the eye (retina).
At first, diabetic retinopathy might cause no symptoms or only mild vision problems. But it can lead to blindness.
The condition can develop in anyone who has type 1 or type 2 diabetes. The longer you have diabetes and the less controlled your blood sugar is, the more likely you are to develop this eye complication.